1. Consumer Rights and Cancellation Policy
1.1 Right to Cancel
If you are contracting as a consumer, you may cancel any Contract with us within 28 days starting from the day after you receive the goods, without providing any reason. In such cases, you will receive a full refund of the purchase price of the goods in accordance with our Refunds Policy (Section 2 below). This right is in addition to your statutory rights. If you are dissatisfied with the goods or believe they do not match what you contracted for, please contact us immediately so we can address the issue.
1.2 How to Cancel
To cancel your Contract, you must promptly notify us by emailing our Customer Services and return the goods to us following the procedure outlined in Section 2.
2. Refunds Policy
2.1 Returns of Non-Defective Goods
- Processing Time: Once we receive your returned goods (or you provide proof of return), we will process your refund as soon as possible and, in any event, within 14 days.
- Refund Amount: We will refund the full purchase price of the goods along with the original delivery charge (provided the complete order is returned).
- Return Shipping Costs: You are responsible for the costs incurred in returning the goods.
2.2 Returns of Defective Goods
- Inspection and Notification: If you return goods claiming they are defective, we will inspect them and notify you of your refund entitlement within a reasonable time via email, telephone, or post.
- Processing Time: We aim to process the refund within 30 days after confirming your entitlement.
- Refund Amount: In such cases, you will receive a full refund including the purchase price, original delivery charge, and return shipping costs.
2.3 Return Period
Goods must be returned within 14 days of canceling the Contract. This does not affect your statutory rights for faulty or misdescribed products.
2.4 Method of Refund
Unless otherwise agreed, refunds will be made using the same payment method you used for your purchase.
2.5 Deductions for Excessive Use
For non-defective goods, if you have used the product beyond the necessary handling required to verify its condition (similar to in-store handling), we may reduce the refund amount in accordance with your statutory rights.