10. Consumer Rights

 

10.1 If you are contracting as a consumer, you may cancel any Contract between us at any time within 28 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in condition 11 below.  This is in addition to your statutory rights.  If you are unhappy with the goods you have received or don’t believe that they reflect those you Contracted with us for then please contact us  immediately as we have a duty to ensure you receive the goods you contracted with us for.

10.2 To cancel any Contract between us, you must immediately inform us by emailing our Customer Services and return the goods to us in accordance with condition 11 below.

 

11. Refunds Policy

11.1 When you return a product to us pursuant to condition 10 above (in addition to your statutory rights):

11.1.1 and where the goods are not defective, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day that we receive the goods in question back from you or you provide evidence to us that you have returned the goods to us. In this case, we will refund the price of the goods in full together with the original delivery charge (provided you return the full order to us), but not the costs you incur in returning the item to us; or

11.1.2 because you claim that the goods are defective, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

11.2 Please ensure that you return goods to us within 14 days of your cancellation of the Contract. This does not affect your statutory rights where the goods are faulty or not as described.

11.3 In the case of returns pursuant to condition 11.1.1 above, i.e., returns of non-defective goods, , We may also reduce the amount of money refunded to you where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example the handling you would do in a shop. This is in accordance with your statutory rights.

11.4 Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

12. Risk and Title

12.1 The goods will be at your risk from the time of delivery.

12.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

 

13. Our Liability

13.1 We warrant to you that any goods purchased from us though the Website are of satisfactory quality and reasonably fit for the purposes for which products of such kind are commonly supplied.

13.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions, including such damage as may be reasonably foreseeable at the date you order the goods.

13.3 If you are contracting as a business, our liability for any claim for loss or damage shall be limited to the purchase price of the goods you purchased.

13.4 If you are contracting as a consumer, our liability for any claim for loss or damage shall be limited to three times the purchase price of the goods you purchased.

13.5 Nothing in these Terms and Conditions shall exclude or restrict our liability:

13.5.1 for death or personal injury caused by our negligence;

13.5.2 for fraud or fraudulent misrepresentation; or

13.5.3 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

Limitations of liability

 

13.5.5. Nothing in these Terms shall exclude or limit Pets at Home’s liability for losses which may not be lawfully excluded or limited by applicable law.

13.5.5. Always Your Friend shall not be liable for any loss, claim, damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) the use of, or inability to use, this site or content found in this site, or (b) the unauthorised access to or alteration of your transmissions or data, even if Always Your Friend have been advised of the possibility of such damages unless resulting from the gross negligence or intentional actions of Always Your Friend